Terms of Service

Please note this website is owned by BioMeDent Pty Ltd ACN 151 467 846. Please read the following agreement (the “Terms”) carefully. These Terms explain the policies and rules related to use of our site (the “Site”). By accessing, using or downloading materials from the site or by completing the registration process and clicking “Sign Up,” you are stating that you agree with BioMeDent Pty Ltd (“us”, “we”, “our” or “BioMeDent”) to the following Terms. “You” or “the Customer” refers to you, the user, together with any company or other business entity you are representing. We reserve the right to add to, delete or change these terms because of frequent changes in internet technology and applicable law. As such, you should check these Terms and Conditions from time to time for such changes. Please take a few minutes to review these Terms and Conditions. Your use of this website constitutes your agreement to follow these rules and to be bound by them. If you do not agree with any of these Terms, do not use this website.


The content on the website, such as text, graphics, images, information obtained from licensors, and other material contained on the website are for informational purposes only. An individual’s physical state, medical status and health requirements are not considered and thus Content is not intended to be a substitute for professional medical advice, diagnosis, or treatment.

We do not recommend or endorse any specific tests, products, procedures, opinions, or other information that may be mentioned on this website. Reliance on any information provided by us, our employees, others appearing on this website at their invitation, or other visitors to this website is solely at your own risk.

General terms

In return for us agreeing to consider your order you agree that these conditions apply:

  1. We are not obliged to accept any orders from you, but if you do place an order with us then it becomes binding from the moment that we accept it even if we do not tell you that it has been accepted. Any quotation is merely an invitation to you to place an order with us. If you offer to purchase goods based on a quotation from us, then your offer is subject to these conditions. Unless we have given an applicable quotation, the purchase price for goods is the price appearing in our price list current at the date on which the goods are ordered. We may alter the prices appearing on its price list at any time. Unless otherwise indicated, prices on quotations and price lists do not include the cost of freight or Goods and Services Tax (GST). Unless otherwise indicated, you must pay to us the freight costs and the amount of any taxes arising out of the sale of the goods, in addition to the purchase price for the goods.
  2. We may cancel acceptance of an order at any time. If we cancel acceptance of an order in accordance with this clause, we must refund any sum paid in relation to the order, but otherwise have no liability to you in relation to the cancellation.
  3. You may not cancel any order at any time prior to delivery of the ordered goods.

Guarantees Warranties and Limitations

  1. We guarantee that goods are of acceptable quality when sold. In the event that a good is not of acceptable quality when sold you should immediately contact us by the methods described below. For all household goods (as defined by the ACL) if there is a major failure of one of our guarantees, you are entitled to a refund or to reject the item and to get an identical replacement or one of similar value if reasonably available or to keep the goods and get compensation for the drop in value caused by the problem. If there is a minor failure we can chose to repair or replace any item sold by us or to offer you a refund. Important Exclusions: Our warranty does not cover: in transit damage; reasonable directions; willful abuse or misuse. This warranty does not cover any products sold ‘as is’ or used in breach of our warranty, any damage caused by products not used according to product instructions, consequential damage or incidental damages (except as provided for in the ACL), personal injury, lost profits, lost savings or other economic damages, loss of use of the goods, rental or hire use, damage from prolonged exposure to fire or heat, damage from fraud, intentional acts, war, hostilities, terrorism or vandalism or acts of God.
  2. We sell our products by specification and we guarantee that they are fit for the purpose for which goods of that kind are commonly supplied. You decide what specific purpose to use them for or to re-supply them for.
  3. Delivery times are estimates only and we are not liable for minor delays in delivery. In this respect you agree that time is not of the essence.
  4. The law implies various terms, conditions and warranties which might apply to our supplying goods or services to you. We exclude all of those implied terms, conditions and warranties to the fullest extent permitted by law.

General Conditions

We reserve the right to vary the specifications or performance criteria of any product from time to time and to obtain products from different sources, at our absolute discretion.  We may do that without telling you provided we have reasonable grounds for believing that the alternative product offered is substantially similar to that previously offered or represents an improvement.


  1. Despite anything else in this agreement to the contrary, to the extent that we are liable to pay GST in connection with any taxable supply pursuant to this agreement (the affected supplies) or may add to each of the amounts payable by you for the affected supplies, an allowance in respect of GST as reasonably calculated by us (for past, present or future GST liabilities) and you must pay us the higher amount which results.
  2. Any amount payable under this agreement, including an amount payable because of the previous provisions, remains payable whether or not there is disclosure of any amount included on account of GST.
  3. We must comply on demand with our obligations in relation to the issue of any relevant tax invoice to you.

Product Description and Colours

We have done our best to display as accurately as possible the colours of the products shown on this web site. However, because the colours you see will depend on your monitor, we cannot guarantee that your monitor’s display of any colour will be accurate.

Correction of Errors and Inaccuracies; Limitations on Quantity

Whilst we make every reasonable effort to present accurate information on this website, the information may contain typographical errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order). Please note that such errors, inaccuracies or omissions may relate to product description, pricing and availability. We also reserve the right to limit quantities (including after you have submitted your order). We apologize for any inconvenience this may cause you. If you are not fully satisfied with your purchase please see our returns policy for details on how to obtain a refund.

Returns and Credits

Returns and claims for credit are generally not accepted. We may from time to time and at our sole discretion agree to accept return of goods for a refund or for credit however we will only do so if the goods are unopened and are in a saleable condition when they are returned to us.

Communication from us

At the time of requesting our products and services, we will ask you to specify if we can email product alerts and special offers to you that we believe may be of interest to you. We respect your right not to receive these communications and if you advise us at any time that you do not wish to receive emails we will disable that functionality for your account. Each and every one of these communications will contain a clear link to Unsubscribe.

Purchases, Charges and Billing

Certain features offered through our website may be conditioned on entering into a financial transaction with us. We reserve the right to refuse any order you place with us or cancel your order for any reason. In the event we make a change to or cancel an order, we will attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made.

By entering into any transaction, you warrant and represent that all information you provide is true and correct (including, without limitation your credit card/bank account number, card expiration date and address), that any transactions are authorised, and that you are the legal holder of any credit card or payment account used to enter into any transaction. By providing a method of payment pursuant to a transaction, you confirm that you are permitted to use that method of payment. You also authorize us to collect and store it, along with other information related to your transaction. You authorize us (and our designated payment processor) to charge the full amount to the payment source you designate for the transaction. If your payment results in an overdraft or other fee from your bank, you alone are responsible for that fee. You are responsible for and agree to reimburse us for all reversals, charge-backs, claims, fees, fines, penalties and other liability incurred by us (including costs and related expenses) that were caused by or arising out of payments that you authorized or accepted.

In the event (a) your method of payment is not valid, (b) we determine, in our sole discretion that a transaction is unauthorized, (c) your method of payment cannot be processed at the time of any charge, or (d) any charge is disputed for any reason other than the undisputed failure by us to deliver the products purchased by you, we reserve the right to immediately terminate any pending transactions, suspend your access to the website, thereby terminating all of our obligations to you under this Agreement, and, in addition, to charge you an administrative processing fee equal to $20 AUD, per instance, which charge you hereby authorize by entering into any transaction through the Website. Notwithstanding the foregoing, you agree that any formal payment disputes lodged with any bank, credit or payment card company shall be invalid unless you notify us within 60 days from date of the applicable transaction that you wish to dispute any charge relating thereto, and that you have made reasonable, good faith efforts to resolve such dispute with us directly, and such efforts have failed.

If you are required to pay a fee for any Product for which you have chosen to purchase, you hereby authorize BioMeDent to charge your credit card in advance for all applicable fees incurred by you in connection with your chosen product and your Account. The initial charge is non-refundable. You acknowledge that it is your responsibility to notify BioMeDent of any changes to your credit card or if your credit card has expired otherwise your access to the Service may be disconnected or interrupted. All fees shall be paid in your selected currency.

All charges for your website will show on your credit card statement as BioMeDent Pty Ltd.

Currency Converter

Currency rates are based on various publicly available sources and should be used as guidelines only. Rates are not verified as accurate, and actual rates may vary. Currency quotes may not be updated on a daily basis. The information supplied by this application is believed to be accurate, but BioMeDent does not warrant or guarantee such accuracy.

You agree to:

  1. follow all of your local, provincial/state, national and international laws and regulations.
  2. be responsible for all information, data, text, software, music, sound, photographs, images, graphics, video, messages or other material (“Content”) that occur under your account or password, including any Content transmitted or broadcast through your account.
  3. comply with all applicable laws regarding the transmission of technical or other data exported from the country in which you reside.

You also agree that you will not:

  1. host or transmit any content that might infringe the intellectual property rights, privacy rights, rights of publicity, or other proprietary rights of others.
  2. copy, broadcast, distribute, or otherwise use any content provided by others, in a manner that infringes the intellectual property rights, privacy rights, rights of publicity, or other proprietary rights of others.
  3. interfere with or disrupt BioMeDent site, services, computer systems, servers or networks, or violate the regulations or policies of such networks.
  4. transmit any content containing viruses, trojan horses, worms, time bombs, cancelbots, or any other harmful programs.
  5. attempt to gain unauthorized access to BioMeDent site or services, others’ accounts, private web sites, or computer systems or networks connected to BioMeDent site, through password mining or otherwise.
  6. engage in any systematic extraction of data or data fields, including without limitation e-mail addresses.
  7. frame the site in any way or otherwise attempt to defeat, modify or bypass any pages or functionality of the site.
  8. collect information about others without their consent.
  9. provide false information on your registration form, impersonate any person or the voice of any person, or otherwise attempt to mislead others about your identity or affiliation with a person or entity or the origin of a message or other communication.
  10. transmit junk mail, spam, chain letters, or other unsolicited bulk e-mail or duplicative messages.
  11. copy audio content without the permission of all parties to the conversation.
  12. sell access to or use of any services available on BioMeDent site.
  13. interfere with anyone’s use or enjoyment of BioMeDent site.
  14. harm minors in any way.
  15. fail to respond to customer, copyright or trademark holders’ questions within 3 business days.
  16. promote or provide instructional information about illegal activities, promote physical harm or injury against any group or individual, or promote any act of cruelty to animals. This may include, but is not limited to, providing instructions on how to assemble bombs, grenades and other weapons and creating “Crush” sites.

Third Party Content

For your convenience, products, services, content and information from third party providers and/or links to their Web sites (“Third Party Content”) may be provided by us. Such Third Party Content is not under the control of BioMeDent and BioMeDent is not responsible for such content, including, without limitation, any link contained in such content, or any changes or updates to such content.

BioMeDent is not and will not be responsible for

  1. the terms and conditions of any transaction between you and any third party,
  2. any insufficiency of or problems with any such third party’s background, insurance, credit or licensing, or
  3. the quality of services performed by any such third party or any other legal liability arising out of or related to the performance of such services. In the event that you have a dispute with any such third party, you release BioMeDent (and its affiliates, suppliers, agents and employees) from any and all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such disputes.

This Site may contain hyperlinks to websites operated by parties other than BioMeDent. Such hyperlinks are provided for your reference only. We do not control such websites and are not responsible for their contents or the privacy or other practices of such websites. Further, it is up to you to take precautions to ensure that whatever links you select or software you download (whether from this Site or other websites) is free of such items as viruses, worms, trojan horses, defects and other items of a destructive nature. The inclusion of hyperlinks to such websites does not imply any endorsement of the material on such websites or any association with their operators.


You agree to indemnify and hold BioMeDent, rebranders, cobranders, and its suppliers, affiliates, partners, subsidiaries, directors, shareholders and employees (collectively, the “Indemnified Parties”) harmless from any and all claims and demands, losses, liability costs and expenses (including, but not limited to, reasonable attorneys’ fees), incurred by an Indemnified Party arising out of or related to:

  1. your breach of this Agreement;
  2. any information (including but not limited to your data and your publicly posted information) submitted, posted, or otherwise provided by you at your site and/or to BioMeDent and/or its affiliates;
  3. any dispute or litigation between an Indemnified Party and a third party caused by your actions; and
  4. your negligence or violation or alleged violations of any rights of another. These obligations will survive any termination of your relationship with BioMeDent or your use of the Service. To the fullest extent permitted by law, the foregoing indemnity will apply regardless of any fault, negligence, or breach of warranty or contract of BioMeDent and /or its suppliers, affiliates, partners, subsidiaries and employees.

Limitation of Liability

We make no representation or warranty of any kind, express or implied, as to the operation of this website or the information, content, materials, or products included on this website. You expressly agree that your use of this website is at your own risk.

To the full extent permissible by applicable law, we disclaim all warranties, express or implied, we do not warrant that our website, its servers, or email sent from us are free of viruses or other harmful components. We will not be liable for any damages of any kind arising from the use of this website, including, but not limited to direct, indirect, incidental, punitive, loss of use, loss of data, loss of business or profits and consequential damages.

Some localities do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. To the extent permitted by law, we do not accept any liability for any damage or injury caused by the use or misuse of products purchased from us.

Indemnification by Customer

You will defend, indemnify and hold BioMeDent harmless from and against any and all liabilities, losses, damages, costs and expenses (including reasonable legal fees and expenses) associated with any claim or action brought against BioMeDent that arises directly or indirectly from you or your end-users, or the content of such end-user’s web site, contrary to the provisions of this Agreement, including claims based on representations, warranties, or misrepresentations made by you, provided that BioMeDent promptly notifies you in writing of the claim and allows you to control and fully cooperate with you in the defence and all related settlement negotiations. You shall be relieved of its indemnification obligations under this Agreement to the extent it is actually prejudiced by BioMeDent failure to provide such notice or cooperation. You shall have no liability for any settlement or compromise made without its prior written consent, although such consent not to be unreasonably withheld.

Changes to Terms of Use

BioMeDent reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, the service (or any part thereof) with or without notice. You should periodically review these Terms for changes. Your continued use of the site and the services following the posting of any changes confirms your agreement with such changes. You agree that BioMeDent shall not be liable to you or to any third party for any modification, suspension or discontinuance of the service.

Correction of Errors and Inaccuracies

Whilst we make every effort to present accurate information on this website, there may be typographical errors or inaccuracies, and some information may not be complete or current. We therefore reserve the right to change or update information, including product and service descriptions, pricing and availability, at any time without prior notice (including after you have requested any of our products or services).

We apologize for any inconvenience this may cause, and please feel very welcome to contact Customer Services if there is ever an issue you would like to discuss.

Proprietary Rights to Content

You agree that Content presented through our site by BioMeDent, its advertisers, or others, including all text, graphics, logos, button icons, images, audio files, software, data compilations and other intellectual property, is owned by BioMeDent or its licensees and is protected by copyright, trade-mark, service mark, patent, or other proprietary rights and laws. You agree not to otherwise copy, change, upload, transmit, sell or distribute any content available through BioMeDent’s site, including code and software, except standard page caching which occurs in the normal course of browsing. By way of example, you agree not to use any trade names or trademarks displayed on any other web site you operate such as in the meta-data of such web site. Except as expressly authorized by BioMeDent or advertisers, you agree not to modify, rent, lease, loan, sell, distribute or create derivative works based on the Service or the software, in whole or in part. You also agree not to record or otherwise make a copy of audio content on the site unless you have the permission of all parties to the conversation to do so.


If any provision of this Agreement shall be held illegal, unenforceable, or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that this Agreement shall otherwise remain in full force and effect.

Limitation of Liability




Without limiting the foregoing, neither BioMeDent nor its suppliers is responsible for any of your data residing on the Service or BioMeDent suppliers’ hardware. You are responsible for backing-up your data and information that may reside on the Service or BioMeDent’ suppliers’ hardware, whether or not such information is produced through the use of the Service. It is your responsibility to take the necessary steps to ensure that your primary means of business is maintained (if applicable).

Governing Law

These Terms are governed by the laws of the New South Wales, Australia. No action or proceeding may be commenced or maintained in relation to the site, the Services or these Terms except in a court of appropriate jurisdiction in the Commonwealth of Australia and you hereby irrevocably agree to attorn to the jurisdiction of such courts.


These Terms and Conditions will be binding upon each party hereto and its successors and permitted assigns, and governed by and construed in accordance with the laws of the State of New South Wales without reference to conflict of law principles. These Terms and Conditions will not be assignable or transferable by you without our prior written consent. These Terms and Conditions (including all of the policies and other Agreements described in this Terms and Conditions, which are hereby incorporated herein by this reference) contain the entire understanding of the parties regarding its subject matter, and supersedes all prior and contemporaneous agreements and understandings between the parties regarding its subject matter.

No failure or delay by a party in exercising any right, power or privilege under these Terms and Conditions will operate as a waiver thereof, nor will any single or partial exercise of any right, power or privilege preclude any other or further exercise thereof or the exercise of any other such right, power, or privilege. The invalidity or unenforceability of any provision of these Terms and Conditions will not affect the validity or enforceability of any other provision of these Terms and Conditions, all of which will remain in full force and effect.

Unless otherwise specified, all prices quoted and sales transactions are in Australian Dollars. GST is included in sales to Australian customers.